It is recommended to record complete unboxing/unpacking video of the parcel for easy returns and refunds.

Thank you for shopping at ClickStore.pk. We want to ensure that you have a satisfying shopping experience with us. Please review our return policy below:

1. Returns

Eligibility

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Items such as chargers, cables, screen protectors, and other accessories must be unused to qualify for a return.

Time Frame

  • You have 07 days from the date of delivery to initiate a return.

Non-Returnable Items

  • Items that are damaged or missing parts for reasons not due to our error.
  • Items that have been used or are not in their original condition.
  • Clearance or sale items (unless they are defective or damaged upon receipt).

2. How to Initiate a Return

Contact Us

Return Shipping

  • Send the item to our mailing address at ClickStore , JalalPur Pirwala Punjab by any of the courier services like TCS, Leopard Courier, Pakistan post, etc. Obtain a tracking number from courier for ease.
  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error. The return shipping cost will also be refunded for Approved Refund Requests.
  • Please ensure that the item is securely packaged to prevent damage during return shipping.
  • Since you are returning on your own behalf, we will not have any control on the return time period, we will start refund process once we received the parcel. It is good idea to share return tracking number with us also.

4. Exchanges

  • We do not offer direct exchanges. If you need to exchange an item for a different one, please initiate a return for the original item and place a new order for the desired item separately.

5. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at support@clickstore.pk or Call/WhatsApp Chat with us at (+92-324-7082946)