Questions & Answers
Shopping Information
What types of mobile accessories does ClickStore PK offer?
ClickStore PK offers a wide range of mobile accessories including headphones, chargers, cables, phone cases, screen protectors, power banks, and more. We strive to provide everything you need to enhance your mobile experience.
How long will delivery take?
Shipping times may vary depending on your location and the shipping method selected at checkout. We strive to process orders promptly, and standard shipping within Pakistan typically takes 2-4 business days. Expedited shipping options may also be available for faster delivery.
Are the products on ClickStore PK of good quality?
Yes, we are committed to offering premium quality products to our customers. We source our products from trusted manufacturers and suppliers to ensure they meet our stringent quality standards.
Do you offer warranty on your products?
Yes, we offer 7-days check warranty on all of our products, also many of our products come with a manufacturer’s warranty. The warranty period and coverage may vary depending on the product. Please check the product description or contact our customer support for specific warranty details.
What payment methods do you accept?
Currently we offer Cash on Delivery (COD) service..
We are working to accept a variety of payment methods including credit/debit cards, EasyPaisa, JazzCash, and bank transfers.
Can I return or exchange a product if I’m not satisfied?
Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase for any reason, you can return the product within 7-Days for a refund or exchange. Please review our Return Policy for more details.
Payment Information
What payment methods do you accept?
Currently we offer Cash on Delivery (COD) service . You will have to pay when the courier arrives at your address and hands over the parcel to you.
We are working to accept a variety of payment methods including credit/debit cards, EasyPaisa, JazzCash, and bank transfers.
Orders and Returns
What are the delivery charges for orders?
We charge RS 150 delivery charges for all of our products, Also you can enjoy free delivery if the total order amount exceeds 1500 PKR.
How long will delivery take?
2-4 days depending upon shipping address.
What exactly happens after ordering?
After placing an order with ClickStore PK, here is what you can expect to happen next:
1. **Order Confirmation:** Once you successfully place your order on our website, you will receive an order confirmation email or message. This email will contain details such as your order number, the items you’ve purchased, billing and shipping information, and an estimated delivery timeframe.
2. **Order Processing:** Our team will begin processing your order immediately. This includes verifying the availability of the items you’ve ordered, preparing them for shipment, and checking for any special instructions or requests you may have specified during checkout.
3. **Shipping Preparation:** Once your order is processed, it will be prepared for shipping. This involves carefully packaging your items to ensure they are protected during transit. We use reliable shipping carriers to deliver your order to your specified address.
4. **Shipping Notification:** You will receive a shipping notification via email or SMS once your order has been shipped. This notification will include tracking information so you can monitor the progress of your package as it makes its way to you.
5. **Delivery:** Depending on the shipping method selected and your location, your package will be delivered to your doorstep within the estimated delivery timeframe. Our shipping partners strive to deliver your order in a timely manner, and you can track the delivery status using the provided tracking number.
6. **Receipt and Feedback:** Upon receiving your order, please inspect the items carefully to ensure they meet your expectations and are in good condition. We value your feedback, so feel free to leave a review or contact us if you have any feedback or concerns about your order.
7. **After-Sales Support:** Our customer support team is available to assist you with any post-purchase inquiries or issues you may encounter. Whether you need help with product usage, have questions about warranties, or need to initiate a return or exchange, we’re here to provide assistance and ensure your satisfaction.
At ClickStore PK, we strive to make your shopping experience smooth and enjoyable from the moment you place your order to the delivery of your items. If you have any questions or need further information about your order, don’t hesitate to reach out to us for assistance. Thank you for choosing ClickStore PK for your mobile accessory needs!
How can I return an item?
If you found any issue in any of our product, kindly reach us out at support@clickstore.pk or our WhatsApp support within 7 Days after delivery, Please don’t forget to share unboxing video with us. Our support team will further assist you for return.
Will I receive the same product that I see in the picture?
We strive to provide accurate product images and descriptions to give you a clear idea of what to expect. However, there may be slight variations in color, design, or packaging due to factors such as lighting conditions during photography or updates from manufacturers.
Rest assured, we are committed to delivering products that meet our quality standards and match the general appearance and features as depicted on our website. If you have any specific concerns or questions about a product’s appearance or specifications, feel free to contact our customer support team before making your purchase. We’re here to ensure your satisfaction and help you make informed decisions.
After how many days, I will receive my refund?
In case any issue is found, our team will start processing your refund. We will contact you and you will have to provide bank/wallet account details in which amount should be refunded.
This process will not take more than 3 business days . Since you are returning on your own behalf, we will not have any control on the return time period, we will start refund process once we received the parcel. It is good
idea to share return tracking number with us also.