Frequently Asked Questions
What is ClickStore.pk?
ClickStore.pk is an online cosmetics and beauty store serving customers in Pakistan. We offer a growing selection of makeup, beauty accessories, eyelashes, lip products, skincare items, and other beauty essentials.
What products can I buy from ClickStore.pk?
Our collection may include products such as lipsticks, lip gloss, eyelashes, mascara, eyeliner, makeup brushes, beauty tools, eyeshadow palettes, makeup kits, skincare products, and other cosmetics and beauty accessories.
How can I place an order?
You can browse the products available on our website, select the products you want, and follow the available ordering or checkout process.
Please make sure your contact and delivery information is correct before submitting your order.
Do you deliver across Pakistan?
Yes, ClickStore.pk offers delivery within Pakistan through available courier and delivery services.
Delivery availability and timing can vary depending on the customer’s location.
How long does delivery take?
Delivery time depends on your location, courier service, order processing, public holidays, weather, and other circumstances.
We aim to process orders as quickly as possible, but courier delivery times are not always fully within our control.
Can I cancel my order?
You can contact us as soon as possible if you want to cancel an order.
Cancellation is generally easier before an order has been processed or dispatched. Once an order has been handed over to the courier, cancellation may no longer be possible.
Phone / WhatsApp: +923006838096
Can I return a cosmetic product?
Returns depend on the type and condition of the product.
Because cosmetics and personal-care products are hygiene-sensitive, opened or used beauty products may not be eligible for return.
If you receive an incorrect or damaged product, contact us so we can review your request.
What if I receive the wrong product?
If you receive a product different from what you ordered, contact ClickStore.pk as soon as possible.
Please provide your order details and any relevant photos if requested. Our team will review the issue and guide you regarding the available solution.
What if my order arrives damaged?
If your parcel or product arrives damaged, contact us promptly.
Photos of the product, packaging, and parcel may be requested to help us understand and review the issue.
Can I return a product if I simply change my mind?
Return eligibility depends on the product and its condition. Opened or used cosmetics and personal-care products generally may not be eligible for return due to hygiene considerations.
We recommend checking the product details before placing an order.
Are product images exactly the same as the delivered product?
We try to display accurate product images. However, slight differences in color, packaging, or appearance can occur because of photography, lighting, screen settings, or manufacturer packaging changes.
How can I contact ClickStore.pk?
You can contact our team for questions about products, orders, delivery, cancellations, returns, or other concerns.
Phone / WhatsApp: +923006838096
Email: info@clickstore.pk
We will be happy to assist you.