At ClickStore.pk, we want our customers to have a smooth and satisfactory shopping experience. If there is a genuine problem with your order, please contact us so we can review the situation and guide you regarding the available solution.
When Can You Request a Return?
A return or replacement request may be considered in situations such as:
- You received the wrong product
- The product arrived damaged
- The product has a clear issue that existed when it was received
- The delivered item does not match the ordered product
Each request is reviewed based on the product, its condition, and the circumstances of the order.
Cosmetics and Hygiene Products
Because many of our products are cosmetics, beauty, and personal-care items, hygiene is especially important.
For health and hygiene reasons, opened, used, or tampered cosmetics and beauty products may not be eligible for return or exchange.
This can include products such as:
- Lipsticks
- Lip gloss
- Eyelashes
- Mascara
- Makeup products
- Skincare products
- Personal-care products
If you believe a product has an issue, please contact us before using or opening it whenever possible.
Damaged Products
If your package arrives damaged, please contact us promptly.
We may ask you to provide clear photographs of the product, packaging, and shipping parcel so that we can understand the issue and review your request.
Incorrect Products
If you receive a product different from the one you ordered, contact our support team with your order details.
After reviewing the request, we will guide you regarding the available return, replacement, or other solution.
Product Condition
Products requested for return should generally remain unused and in their original condition and packaging, unless the issue itself prevents this.
Products that have been used, opened, altered, damaged after delivery, or are missing original packaging may not qualify for return.
Refunds
If a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the order.
We will provide relevant information regarding the refund once the request has been reviewed.
Non-Returnable Situations
A return or refund may not be available when:
- The product has been used or opened
- The product was damaged after delivery by the customer
- The issue is caused by incorrect use or storage
- The customer simply changes their mind after using the product
- The product does not meet hygiene requirements for resale
Contact Us Before Sending a Return
Please do not send a product back without contacting our team first.
For return and refund assistance:
Phone / WhatsApp: +923006838096
Email: info@clickstore.pk