It is recommended to record complete unboxing/unpacking video of the parcel for easy returns and refunds.

Thank you for shopping at ClickStore.pk. We strive to provide you with the best products and customer service. Please review our refund policy below:

1. Eligibility for Refunds

  • Refunds are applicable under the following circumstances:
  • Damaged or Defective Items: If you receive an item that is damaged, defective, or incorrect, you may be eligible for a refund.
  • Non-Delivery: If your order does not arrive within a reasonable timeframe, please contact us for assistance.
  • Cancellation: Orders canceled before shipment may be eligible for a refund if you had made online payment. Please contact us promptly if you wish to cancel an order.

2. Refund Process

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Return Authorization

  • For damaged, defective, or incorrect items, we may require you to provide photographic evidence of unboxing/unpacking the parcel and then return the item to our mailing address ClickStore , Jalalpur Pirwala.Punjab for inspection.

Refund Notification

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund request within 3 business days.

3. Refund Options

Approved Refunds

  • If your refund request is approved, we will initiate a refund within 3 business days. In case of Cash on Delivery, we will ask you to provide Bank/Wallet account number and the amount will be credited in it.
  • In this case, the return shipping cost will also be included along with original invoice amount.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Items returned without original packaging or accessories.
  • Items that show signs of misuse, damage, or tampering.

Rejected Refunds

If the refund request is rejected due to above mentioned reasons, the product may be returned to you or you may be given partial refund depending upon the situation.

4. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at support@clickstore.pk or Call/WhatsApp Chat with us at (+92-324-7082946). We are here to help you resolve any issues promptly.